DO YOU TAKE RETURNS AND EXCHANGES?
We Sure Do! Please read our returns policy below!
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Out of the time, we will not be able to cancel/changing your order any more.
Requests for returns or exchanges must be made within 12 hours of receiving your order. Personalized items cannot be exchanged as we cannot stock them.
If you need to return or exchange your order, please read the following instructions carefully:
REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER?
1. Not Happy with Your Order
2. Damaged or Low-Quality Items
Warranty
REFUND POLICY
Shipping Costs
Damaged / Low - Quality Item
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Refund & Return Policy
DO YOU TAKE RETURNS AND EXCHANGES? We Sure Do! Please read our returns policy below! *** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED *** If your order has been paid and you need to make a change or cancel an order, you must contact us support@gearhumans.com
ORDER CHANGING REQUEST
SUPPORT TEAM IS HERE TO HELP YOU!
Kindly keep in mind that we produce on demand. We do not stock items. Once an item is being printed, unfortunately it can not be used for any purpose. However, it’s difficult if the order received is not as our customers want actually. Thus we will support as much as possible for these cases.
You can free cancel/change your order within 12 hours of placing your order for any reason. Out of the time, we will not be able to free cancel/changing your order any more. If your order is shipped out, we can not make any change/cancel on your order anymore.
We do not ask this to be a pain, but rather to get your questions asked quicker!
TO MAKE IT EASY, PLEASE CONSIDER THE TIMELINE BELOW:
Since your order is placed | The fee charged for cancel/change of order |
0-12 hours | – Free cancel or change order information |
12-48 hours | – Cancel: 5 USD/item for fee – Change size/variant: Free, non-accepted for some products – Change shipping address: Free but not accepted for some products |
>48 hours | – Cancel: Non-accepted – Change size/variant: Free but only accepted until it is shipped out. – Change shipping address: free and just accepted until it is shipped out and only accepted for some products. We will contact our post office if necessary |
***Note: The fee charged stated above is not included the difference between the origin price and after-change price.